Since its inception, Europa Art Group has always been a family owned and operated business. It is currently managed by the Directors. All retail stores are run by at least one, but in some cases, two store managers. Some of these people have been with the company for more than 15 years, and have truly grown to understand and appreciate the needs of our target markets. In return for the invaluable experience these employees have gained with Europa Art Group over the years, they have ensured that the company’s sales figures have grown steadily year on year.

New personnel are trained at head office through our Human Resources division, developing their skills and customer relations, ensuring that there remains a solid foundation of succession in the business. From there the employees are deployed to their allocated stores and report to Head Office on a monthly basis for analysis of behaviour and performance.

Area managers are employed to oversee a number of stores in a province. Their responsibilities include ensuring that all stores are well stocked and maintained, and that all systems and procedures are followed in line with company policy. They are also responsible to ensure that stock levels balance at all times, that computers are functioning properly, and that stock is transferred between head office and stores quickly and correctly.

Area managers report directly to the Board of Directors, who constantly travel between the different stores, ensuring that the business is run as effectively as possible. Europa Art group has its head office in Johannesburg. This is also the facility where all overseas stock is received, and from where it is subsequently distributed. The Board of Directors is also based here. Once a container arrives at head office, work begins to immediately count, separate and record all stock on our computerized stock-control system. All retail outlets in the group have a computer that is connected to the centralized network. This makes it possible for members of staff to determine availability, color and style of any shoe currently in stock. They are also able to order and arrange for transfer of stock between stores as required. Once the imported stock has been recorded on the computer system, it is dispatched to retail outlets around the country.